FAQS ABOUT THE KCS DIGITAL GAMES

1. HOW DO I WIN WITH KENYA CHARITY SWEEPSTAKE DIGITAL GAMES?

The Kenya Charity Sweepstake games can only be won by those who have participated in our games i.e. by matching the numbers on your ticket to the numbers drawn from the results.

2. DO I NEED TO REGISTER TO PLAY?

You do not need to register to play the Kenya Charity Sweepstake games at a kiosk or on sms.

3. HOW OLD DO I HAVE TO BE TO PLAY KENYA CHARITY SWEEPSTAKE GAMES?

You need to be 18 years or older to play any of our games

4. ARE THE KENYA CHARITY SWEEPSTAKE DIGITAL GAMES REGULATED?

Kenya Charity Sweepstake digital games are drawn from a Random Number Generator. Our games operate under license number 1204 issued by the Kenya Betting Control and Licensing Board (BCLB) who participate in all our draws.

8. HOW MUCH DOES IT COST TO PLAY?

Each ticket costs between KES 20/ and KES 250/ (dependent on the game played and if it is played via mobile phone or at a kiosk).

9. I BOUGHT A Digital TICKET, WHERE CAN I SEE IT?

Once you buy a ticket, you will receive a text message that displays your bets and date of the draw. In case you don’t receive the confirmation message, feel free to call our customer care service line 0725944066 /0732944066and our team will be able to resend the SMS to you.

10. IF I DO NOT GET ANY RESPONSE VIA SMS YET MY MONEY WAS DEDUCTED, WHAT DO I DO?

Kenya Charity Sweepstake endeavors to ensure that the systems are running at all the times; however in such a circumstance you can call our Customer Care service line 0725944066 /0732944066for prompt assistance.

11. WHEN I RECEIVE A WRONG ACCOUNT MESSAGE, DOES IT MEAN THAT MY MONEY IS LOST?

No the money is not lost instead its put in the customer’s account to be claimed and played upon the customer’s request.

12. WHAT HAPPENS WHEN I SEND EXCESS MONEY?

The excess amount is kept in your account which can be used to play games online or withdrawn using mobile money.

13. WHAT TIMES DOES THE DRAW CLOSE? WHAT ARE THE DRAW TIMES?

Each game has it draw time hence different draw closure time.

  • For lucky3 it has its draw 3 times a day 10:00am, 1:00pm and 4:00pm, draws close 5minutes to the draw time
  • Kenno has its draw once a day at 4:00pm draws close 5minutes to draw time
  • Lotto 6/36 twice a week every Wednesday and Saturday at 4:00pm draws close 15minutes to the draw time.
14. HOW WILL I KNOW IF I HAVE WON?

Your Mpesa account will credited, all winnings above:

  • KES 50,000 for LOTTO 6/36
  • KES 25,000 for KENNO
  • KES 20,000 for Lucky3 Kenya Charity Sweepstake will contact the winner.
15. WHERE CAN I FIND THE RESULTS AND WINNERS?

The results of the draw are sent to every participant via SMS. They are also published on the website and social media daily.

16. I DON’T WANT TO RECEIVE ANY MARKETING MESSAGES?

To stop receiving any further special offers and promotions send an SMS with the word “STOP” 29099. You can also call our customer care helpline 0725944066 /0732944066 for prompt assistance.

17. HOW TO PLAY BINGO

Scratch and win